Your privacy

Last updated: 18 September 2026

Information you provide

When you request a detail, we collect the contact details, suburb, vehicle information, preferences, notes and optional photos you submit. We use them to respond, prepare a quote, arrange your service and maintain related business records. Please avoid including people, documents or unrelated personal information in vehicle photos.

Storage and access

Enquiries and uploaded photos are stored using our website hosting and storage providers, OpenAI Sites and Cloudflare. Authorised CHARLIES team members can access these records. Provider processing may occur outside Australia. We retain information for service delivery and business record obligations and review records for deletion when no longer needed.

Website measurement and optional tags

We record basic page and button-event counts without names, email addresses or phone numbers. Campaign labels or the referring website may accompany an enquiry. If optional tracking is enabled, Google Analytics, Google Ads, Google Tag Manager or Meta Pixel may process browser identifiers, IP addresses and visit information after you allow optional tracking. These providers may process data overseas. Tag Manager is a container: the site owner controls the tools configured inside it. We do not intentionally send enquiry text, contact details or photos in tracking events.

Your choices

Use “Privacy choices” on the homepage to accept or decline optional tracking. Your choice is stored on your device. Declining does not stop you requesting a detail. Marketing follow-up is optional and separate from responses about your enquiry. You can withdraw that permission by contacting Nathan.

Access, correction and questions

Contact Nathan on 0433 321 492 to request access, correction or deletion of your information, or raise a privacy concern. Some records may need to be retained for legal or accounting obligations.